Frequently Asked Questions

You can place an order by selecting your desired products and adding them to your cart. Once you complete your selection, proceed to checkout, fill in the necessary details, and submit your order. Please note that we cannot ship to P.O. Box addresses.

After submitting your order, you will be emailed an order confirmation of your selected items. An invoice will be sent to your email identifying the items available for immediate shipment, shipping costs and any applicable taxes, and payment instructions. Payment is expected upon receiving the invoice. You can make payments using the methods listed on our website. Your payment must be made before the order is shipped.

Once your order is confirmed, we will send you an invoice. Payment is expected upon receiving the invoice. You can make payments using the methods listed on our website. Your payment must be made before the order is shipped.

Shipping costs vary depending on the item size and destination of your order. Estimated shipping times and costs will be detailed in your order confirmation. Total shipping costs will be provided on the invoice.

Yes, once your order is shipped, we will provide you with a tracking number(s). You can use the number to track your order's progress.

Please see our “Refund Policy” document.

For defective or damaged products, please contact us immediately at CustomerService@GreenScrapTechnology.com. We may require photographic evidence of the damage for our records.

Orders can be cancelled or changed before payment is made. Once payment is made your order is processed quickly for shipping, and changes or cancellations are not possible. If a change is needed, please contact us at 855-414-7336 or CustomerService@GreenScrapTechnology.com and we will assist you.

For any inquiries, you can reach out to our customer service team at 855-414-7336 or by emailing us at CustomerService@GreenScrapTechnology.com. We are available Monday through Friday 9am - 4pm EST except Holidays.